FAQ

Do you have any design templates?

Yes we do! Click here for our design template selection.

Can you design my brochure?

We do not offer any design services. We request you send us print ready artwork.

What file types do you take?

We request you send print ready pdf, jpeg, or tiff files.

How do I cancel my order?

You can only cancel your order in writing via email. Please click here for cancellation email and policy.

What shipping options do I have?

We ship through UPS. You have the option of ground, 2nd day and next day air service.

Your pricing is very good, are there any hidden fees?

No. We do not charge extra for bleed or full color.

What are “ready to print” files?

“Print ready” means that the file you submit is finished and ready to go to press. We cannot do any design changes or text editing. All of this must be completed before you submit your files for print.

What type of files do you Not accept?

We do not accept any Word, Powerpoint, Excel, or Publisher documents. We all cannot take native files from Photoshop, Illustrator, Corel Draw, In-Design, Quark or any other design program. After creating a file in any of these programs please save them as one of our recommended file types: pdf, jpeg, or tiff.

What is bleed?

Bleed is the extra space you give us for trim. We print on white stock. We need this extra trim for cutting so your color goes to the edge of your finished piece. Bleed is usually your background must be extended 1/8 inch past the final cut line. Please see our template page for a downloadable template of how to set up your document with bleed.

How is your quality?

#application.domain_pretty# prints on brand new Heidelberg Speedmaster presses. We use the highest pigment inks and print on 14 pt card stock, which is heavier than the industry standard. We believe our quality is top of the line and stand behind every job we print.

How do I order?

Ordering is done through https://www.#application.domain_pretty#/ Simply click on your desired product from the left hand side of the site. After choosing your quantity and other job attributes you can upload your print-ready artwork. After entering your shipping information you can pay online and your order is completed. You will receive an email confirmation once the order is placed and again once it has been shipped. Please call customer service if you have any questions during the ordering process.

Do you offer credit terms?

Due to the speed of our turnaround we request all orders are prepaid.

How long will it take to receive my products?

Proofs will arrive within 24 hours after your order is placed. If you do not receive your proof within this time please contact customer service.

Do I have to pay sales tax?

You only have to pay sales tax if we ship to Florida and if you have NOT submitted us your resellers certificate. Please contact customer service if you are in Florida and need to be tax exempt.